Please Note - This will be a rapid recruitment campaign and preference to employ ASAP, so if you are ready to join our highly engaged team then keep reading! Please also be aware that the advert can close at any time and should we receive a high volume of applications, individual feedback may not be possible.
Windermere is an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.
Job Description
What are the specifics of the role?
As a Reception & Administration Officer at Windermere, you will provide exceptional front of house reception services, initial consumer guidance about our services and administration support to our staff. You will be based at our beautifully renovated Narre Warren Head Office, although may be required to work at other Windermere sites from time to time. Your core responsibilities include managing incoming telephone calls, face-to-face enquiries, greeting consumers attending appointments along with various administration tasks.
Perfect for someone seeking work life balance, this is a permanent part time role for 16.5 hours per week (Tuesday 1pm–5:30pm, Wednesday 1pm–5:30pm, Friday 9:30am–5:30pm) plus the ability to provide relief for staff leave as required (between 8:00am and 5:30pm Monday to Friday)
You will have demonstrated experience working in a fast-paced environment, particularly in operating a busy reception and switchboard while completing various administrative tasks. You will be polite, friendly and have a fantastic ‘can do’ attitude along with excellent interpersonal and communication skills.
• Proven experience in a reception and administration position • Experience in community services or similar highly advantageous (please highlight in cover letter)
• Strong attention to detail, tech savvy and ability to learn new systems quickly
• Ability to multi-task
• Experience within the NDIS framework is highly desirable but not essential
• Strong interpersonal skills and ability to work in a fluid, changing environment • Flexible and adaptive to covering shifts as required - (between hours 8:00am - 5:30pm) • A valid NDIS Worker Screening Check and Working with Children's check (or ability to obtain)
• Positive and motivated team-player who has a passion for supporting our community with complex needs
• The successful applicant will be required to obtain a Police check, NDIS check and a Working with Children's check along with current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificates.
If this sounds like the role for you, refer to Key Selection Criteria below.
Why work for Windermere? We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.
In our November 2025 employee survey - 85.4% of our employees would recommend Windermere as a place to work and 85.1% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-November-20-2025
Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
• Above Award Personal Leave and 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Annual Wellbeing Leave Day - no reason needed, it's just for you!
• Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
• Cultural and Ceremonial Leave (for non-Indigenous employees)
• Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
• Employee Referral Program - $500 per referral
• Flexible Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave
• Structured performance and 1-on-1 development check-ins
• Secondment and career growth opportunities
• Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
• Reward & Recognition Program - become a Windermere All Star!
• End of Year Awards Celebration - different theme each year
• Opportunities for professional development
• Study Leave provisions
• 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
• High quality IT equipment
Desired Skills and Experience
Key Selection Criteria
• Demonstrated experience in a busy reception/administration or similar role is essential. • Previous experience working in the social and community services sector would be an advantage. • Exceptional interpersonal, written and verbal communication skills, • Highly developed word processing skills with sound knowledge of Microsoft Office suite. • Ability to appropriately respond to people with pressing needs in a caring and non-judgmental manner, whilst thoughtfully redirecting potential urgent calls or visitors to a relevant worker. • Sound judgement and decision making. • Demonstrated ability to creatively problem solve and master new administrative challenges. • Self-motivated and experienced in working both autonomously and cooperatively in an effective self-managed team. • Strong time management and ability to prioritise tasks whilst ensuring attention to detail and accuracy in detailed work. • Ability to maintain strict confidentiality. • Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible. • Current Victorian Drivers’ Licence. • Current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificates. • Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check. • Right to Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights.
How to Apply If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.
Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.
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