Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
We are an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.
Windermere’s Recovery Support Service program is providing intake services and targeted, trauma informed support to assist members of the community who have been impacted by the recent bushfire events that commenced in January across Victoria.
Job Description
About the role
Our Enhanced Intake Recovery Workers are the first point of contact for residents impacted by the bushfires. You will undertake intake and assessment, and also provide interim recovery support for some residents. Your empathy, assessment and risk management skills, and trauma informed practice, are critical skills.
We have Part Time (minimum .8) and Full Time roles available until 19 June 2026. We are committed to work life balance and flexible arrangements, and you can work the majority of the week from home with up to 2 days per week at our Pakenham office, and outreach as required.
If you are ready to join a dynamic team that is passionate about what they do, we want to hear from you!
Staff Benefits
Flexible Ways of Working - home, in the office or combination of both
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)*
Structured performance and 1-on-1 development check-ins
Secondment and career growth opportunities
Staff discount program for everyday items
Opportunities for professional development
Quality IT equipment
*As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)
Desired Skills and Experience
Key Selection Criteria
Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
Minimum 3 years’ experience within the community sector
Demonstrated customer service experience and capacity to respond to diverse enquires from distressed consumers
Understanding of providing a trauma informed response
Intake and assessment experience
Is approachable, reliable and trustworthy; maintaining professional boundaries and confidentiality where required.
Ability to build strong professional relationships
Excellent verbal and written communication skills
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible
Current Victorian Drivers’ Licence
Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
