Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.
Our dedicated Victims Assistance Programassists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and currently support over 3,000 consumers each year and this continues to grow.
Job Description
As the Victim Response Worker, you’ll be an integral part of the day-to-day provision of intake, rapid response and brief episodes of care. Your primary responsibility is trauma informed assessment and triage, the provision of information, and responding to immediate needs of victims of crime.
You’ll have the opportunity to work from home most of the week and come into the office for our anchor days/team meeting requirements. This is a Permanent Full-time opportunity and is hybrid - work from home and in offices Narre Warren/Pakenham as required.
Candidates who are early in their community services career are welcome to apply, although some relevant experience would be advantageous.
Why work at Windermere?
We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.
Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.
Flexible Ways of Working - home, in the office or combination of both
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
Structured performance and 1-on-1 development check-ins
Secondment and career growth opportunities
Staff discount program for everyday items
Opportunities for professional development
Cultural and Wellbeing Leave
Quality IT equipment
6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
9 Day fortnight or RDOs
Study Leave Provisions
Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from November 2024, 87% of respondents said they were "proud to work at Windermere" and 86.3% feel "we are committed to diversity, equity and inclusion". Read more here https://tinyurl.com/pulsesurveynov2024
E.g. Fortnightly take-home salary without salary packaging is $2,718 however, if you maximise salary packaging this will be $2,907 (this is the equivalent comparative salary in the job market to $97,700 pa)
Desired Skills and Experience
Key Selection Criteria:
Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
Case management, intake and assessment experience.
Risk identification and management capability, including confidence with the MARAM framework.
Capability to engage in community engagement and education.
Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
Excellent verbal and written communication skills
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Drivers’ Licence.
Willingness to undertake relevant pre-employment screening and checks.
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
If this job excites you, then click the “Apply” button to view the detailedPosition Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
