Windermere is an independent, not for profit community service organisation working across Victoria including key regional locations, to help those who need it most. Established in 1992, the aim remains to build stronger, connected and supported communities.
Windermere’s aim is to get in early to help children, families and individuals find the best solutions for their varied and complex issues. Support comes in many forms with a focus on intervention, prevention and education to make a difference in the areas of:
Integrated Family Services, Health & Community Services, Victims Assistance Program, Early Childhood Education and Care Services, NDIS Services, Evidence Innovation & Practice, and Trauma and Recovery Services, to respond quickly to emergencies, disasters and emergent needs.
Reporting to the ICT Infrastructure and Security Manager, the Database Administrator is integral in achieving ICT results which are aligned with the larger picture of the organization and its strategic goals.
Responsible for handling our day-to day Salesforce admin functions, updating database structures, developing queries and reports, troubleshooting issues and supporting the ongoing development, therefore 3-5 years’ experience in Salesforce Administration is essential.
This newly created 1-year position (potential for ongoing permanent employment) will form an integral part of the delivery of Windermere’s digital strategy and enterprise ICT investment and uplift.
The right candidate will be committed to driving efficiencies and will join Windermere at an exciting time, as we mature the digital landscape!
Job Description
Why work at Windermere?
We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.
Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.
Flexible Ways of Working – 2 days at home and 3 in the office!
Above Award Personal Leave and Wellness Day
17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)*
Structured performance and 1-on-1 development check-ins and secondment opportunities
Staff discount program for everyday items
Opportunities for professional development
Rostered Days Off (or)
9 Day Fortnight available
*As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)
Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were "proud to work at Windermere" and 89.7% feel "we are committed to diversity, equity and inclusion".
Now, let’s talk about this exciting opportunity!
As an experienced Database Administratoryou will join our Digital Transformation portfolio, led by a future-focused director with high impact multi-faceted results spanning a 25-year ICT career. Your innovation, drive for continuous Improvement and excellent analytical skills will assist us to improve our current systems.
On a daily basis you will engage with our internal customers to provide database support across multiple platforms including Salesforce. You will work closely with the Systems Administrator and Desktop Engineer across all areas of data integration and improvements, application support and system integrations, solutions architecture, data security and governance. You will also contribute to solutions testing, including designing and executing test scripts and scenarios, and provide user training to business users of our CRM or other databases.
You will be experienced in data migration and data clean up processes and confident developing ETL and data pipeline, automation workflows, visual flows and process builder, ensuring maximum up-time.
You will be highly cooperative and enjoy collaborating with business areas to understand their data management needs. You will have a high attention to detail and strong commitment to accuracy and completing tasks on time.
Excellent problem-solving and critical thinking skills are your key skills along with the ability to stay focused on results despite changing conditions.
You will be a self-driven learner and have a willingness to stay up to date with the latest technologies and trends in database management.
Desired Skills and Experience
Key Selection Criteria:
Degree qualifications in computer science, information technology or related fields
3-5 years of experience in Salesforce Administration and other database administration roles, plus 2-3 years of other databases such as SQL, MS Access, Oracle. MS Excel is a must.
Salesforce Administrator Certification is compulsory. Familiarity with both Classic & Lightning environments on Salesforce
High levels of experience with automation workflows, visual flows and process builder
Strong analytical and problem-solving skills with attention to detail
Good overall understanding of IT service management principles and practices. ITIL certifications well regarded
Excellent communication and consultative skills, with experience working with diverse groups of stakeholders
Experience in preparation and execution of test plans, test cases, ensuring alignment with business requirements
A proactive approach to staying updated with emerging technologies and best practices, including artificial intelligence and machine learning techniques and apps
Experience with Confluence, Jira, and Scrum/Agile methodologies.
Adaptive, ‘can do’ attitude, with a collaborative approach to working within a team and a passion for data-driven decision making
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible
If shortlisted, candidates must submit a copy of qualifications and certifications for verification prior to interview
Current Victorian Drivers’ Licence
Willingness to undertake relevant pre-employment screening and checks - including Police Check, Pre-Employment Medical and Working with Children's check
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to creating equitable environments for consumers and employees, this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.