Windermere is one of the largest and fastest growing independent community services in Melbourne’s South-East and Gippsland Region. Since our foundation in 1992, we have been working to create a strong, more connected and supported community. We get in early to find the right solutions for the many and varied complex issues faced by children, families and individuals.
Join us at Windermere. Where we make the effort to understand every individual employee, what matters to them and recognise the value that each person contributes. Empowering them to grow and work in ways that bring out their whole and best self.
We celebrate our diverse range of perspectives, people and ideas and there has never been a better time to join!
Job Description
The Team
Our dedicated Victims Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.
The Opportunity
As the Victim Response Worker, you’ll be an integral part of the day-to-day provision of intake, rapid response and brief episodes of care. Your primary responsibility is trauma informed assessment and triage, the provision of information, and responding to immediate needs of victims of crime.
You’ll have the opportunity to work from home most of the week and come into the office for our anchor days. Your permanent ongoing contract will be 30.4 hours per week, over 4 days.
Candidates who are early in their community services career are welcome to apply, although some relevant experience would be advantageous.
Staff Benefits Galore
This is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary!
Work from home (exceptions apply), in the office and/or a combination of both
Gifted days off (between Christmas and New Year)
Above Award Personal Leave and 17.5% annual leave loading
Employee Referral Program of $500
Flexible Leave Scheme (50/52)
Opportunities for professional development
Salary packaging up to $15,800 per year (+ additional $2,650 meals and entertainment)
Staff discount program for everyday items
Rostered Days Off
Many organisations talk about work-life balance and employee wellbeing, but at Windermere we deliver!
Desired Skills and Experience
Key Selection Criteria
Tertiary qualifications in relevant and related discipline.
Experience with the Community and Health Sector – newer graduates will be considered.
Capacity to undertake intake and assessment skills with the ability to rapidly engage consumers.
Capacity to provide sensitive and tailored responses to victims from diverse backgrounds and communities.
Exceptional interpersonal and communication skills.
High level of understanding of the complex needs of consumers impacted by violent crime.
Ability to use a range of IT/web-based applications to manage workflow in accordance with organisational requirements and privacy principles.
Excellent work/time management skills.
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Driver Licence.
Willingness to undertake relevant pre-employment screening and checks.
Personal attributes
Motivated, enthusiastic, and passionate about social justice.
Self-discipline – able to maintain a consistent and appropriate pattern of behavior under pressure.
Able to recognise own limitations and works with others to ensure plans are achieved.
Self-confidence - trusting of own abilities.
Seeks feedback as appropriate.
Relationship Building – establishes and maintains relationships at all levels. Builds and maintains strong partnerships with internal and external stakeholders.
Teamwork – demonstrates consideration, concern and respect for others.
Collaborative with strong interpersonal skills.
If this opportunity excites you, then click the “Apply” button to view the detailed position description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.