Please Note - This will be a rapid recruitment campaign and preference for immediate start, so if you are ready to join our highly engaged team then keep reading!
Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.
Why work at Windermere?
We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.
Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.
Flexible Ways of Working - home, in the office or combination of both
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
Structured performance and 1-on-1 development check-ins and secondment opportunities
Staff discount program for everyday items
Opportunities for professional development
Study Leave provisions
Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were "proud to work at Windermere" and 89.7% feel "we are committed to diversity, equity and inclusion".
Job Description
Now, let’s talk about this exciting opportunity!
We are currently seeking 2 x Permanent Part time Reception & Administration Officers;
22.5 hours per week(Monday 9:30am–5:30pm, Thursday 9.30am-5:30pm and Friday 8am – 4pm)plus the ability to provide relief for staff leave as required, AND
16.5 hours per week (Tuesday 1pm–5:30pm, Wednesday 1pm–5:30pm, Friday 9:30am–5:30pm)
As a Reception & Administration Officer at Windermere, you will provide exceptional front of house reception services, initial consumer guidance about our services and administration support to our staff. You will be based at our beautifully renovated Narre Warren Head Office, although may be required to work at other Windermere sites also. Your core responsibilities include managing incoming telephone calls, face-to-face enquiries, greeting consumers attending appointments along with various administration tasks.
You will have the option to access generous salary packaging due to Windermere being a not-for-profit organisation. The pro-rata salary range depending on experience is $ 28,866.25 to $ 30,477.64 (for 16.5 hours). This is the equivalent in the general market to a Gross Salary range of $31,141.20 to $33,220.70 (16.5 hours).
The pro-rata salary range depending on experience is $39,363.06 to $41,560.42 for 22.5 hours). This is the equivalent in the general market to a Gross Salary range of $43,250.00 to $45,603.50 (22.5 hours).
Desired Skills and Experience
About You
You will have demonstrated experience working in a fast-paced environment, particularly in operating a busy reception and switchboard while completing various administrative tasks. You will be polite, friendly and have a fantastic ‘can do’ attitude along with excellent interpersonal and communication skills.
Proven experience in a reception and administration position
Experience in community services or similar highly advantageous (please highlight in cover letter)
Strong attention to detail, tech savvy and ability to learn new systems quickly
Ability to multi-task
Experience within the NDIS framework would be desirable but is not essential
Strong interpersonal skills and ability to work in a fluid, changing environment
Flexible and adaptive to covering shifts as required
A valid NDIS Worker Check and Working with Childrens check (or ability to obtain)
Positive and motivated team-player who has a passion for supporting our community with complex needs
The successful applicant will be required to obtain a Police check, NDIS check and a Working with Children's check along with a current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificate.
Key Selection Criteria:
Demonstrated experience in a busy reception/administration or similar role is essential. Previous experience working in the social and community services sector would be an advantage
Exceptional interpersonal, written and verbal communication skills
Highly developed word processing skills with sound knowledge of Microsoft Office suite
Ability to appropriately respond to people with pressing needs in a caring and non-judgmental manner, whilst being able to effectively and empathetically redirect potential urgent calls or visitors to a relevant worker.
Sound judgement and decision making with demonstrated ability to creatively problem solve and master new administrative challenges
Self-motivated and experienced in working both autonomously and cooperatively in an effective self-managed team
Strong time management and ability to prioritise tasks whilst ensuring attention to detail and accuracy in detailed work
Ability to maintain strict confidentiality
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Drivers’ Licence.
A current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificate.
Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your cover letter.
Please Note - This will be a rapid recruitment campaign and preference for immediate start,Interviews will be conducted in short turnaround timeframes.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au
Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.